Here’s where you'll find answers and acne help. Tons of answers. Answers to questions you might have about X Out™, and answers to questions you never even knew you had. We think the more you know about X Out™, the easier it will be for you to take on acne and get your face out of your head. If you can’t find what you're looking for, don’t freak out—just contact us here.


The X Out™ Story

Using X Out the Right Way
Inside X Out
Proof it Works

Purchases and Returns


The X Out™ Story

Q: What is X Out™ and why was it created?
A. School, homework, sports, clubs, dating, the internetz—we get it. So we designed X Out™ to fit your crazy busy lifestyle by doing all the acne fighting you need in just 1 step. That’s why X Out™ is the anti-hassle, anti-drama, anti-breakout wash-in treatment. It's the acne help you need.
Q: How does it work?
A. It’s pretty simple—just wash your face with it for 2 minutes, twice a day. Or, use it as a spot treatment or a mask. Different strokes for different folks, and X Out™ does it all. It kills acne bacteria and deposits medicine deep into your pores to keep working long after the bathroom mirror is but a distant memory.

Q: Why is "Proactiv®" on the X Out™ bottle and the website? Are they related?
A: X Out™ and Proactiv® are made by the same company, but they’re very different products designed for different needs. They just like to give each other props once in a while.

X Out™ is a unique, 1-step wash-in treatment designed to fit teens’ busy lifestyles. For some, the biggest thing that prevents them from clearing their acne is time—washing long enough, and doing it twice a day. That’s why X Out™ was designed to be 1 step and 1 step only, to help make clearing acne as quick and easy as humanly possible.

On the other hand, Proactiv® is a multi-step treatment system—and is a better fit with the twenty-something lifestyle.

Q: Are X Out™ and Proactiv the same?

A: No. The formulas of X Out™ and Proactiv® are different. They may have a few similar ingredients, but each has its own unique formula.

Q. How long will it take for X Out™ to work?

A: In a 12-week study of teens conducted by the X Out™ team, our teens reported that they felt X Out™ started to work right away and continued to clear skin with continued use. And most said they could feel the X Out™ signature cool sensation while it works on their faces. But everyone’s different. The most important thing is to continue using it correctly every day. That will get you the best results possible.

Q: Are there other X Out™ products?

A: Right now, there’s the Shine Control product you get as a free gift when you order. But remember, X Out™ is so versatile that it can be used as a mask or spot treatment, so it’s like 3 products in 1.

Q: Is X Out™ for mild or severe acne?

A. It’s recommended for moderate to mild acne.  If you have severe acne, we recommend making a plan with your dermatologist.

Using X Out™ the Right Way

Q: Why is washing for 2-minutes, twice a day so important?

A: Because 2 is the magic number. X Out™ was specifically designed to be used 2 times a day for 2 minutes in order to effectively wash the medicine into your skin’s pores. It’s just the best and quickest way to kill the bacteria that causes pimples. You do your part, and X Out™ will do its part 2…we mean, "too".

Q: What happens if I don’t use X Out™ for 2 minutes 2 times a day?

A.  Simply put, if you want your best opportunity to see impressive results, we recommend you use X Out™ 2 minutes 2 times a day. If you don’t, it might take longer to notice significant changes in your skin. And who really wants to wait longer?

Q: Do I need to continuously rub X Out™ in while washing, or can I just leave it on my face for 2 minutes?

A: In 3 words: rub it in! But be gentle! X Out™ should be massaged into the skin for 2 minutes so the medicine can effectively soak into your pores. It can also be used as an overnight spot treatment or left on as a mask for 10 minutes, and washed off with warm water. Read the directions to be sure you are using it correctly!

Q: How can I find out if I am allergic to a benzoyl peroxide or salicylic acid-containing product?

A: To test for allergic reaction apply product sparingly to one or two small affected areas during the first 3 days. If no discomfort occurs, follow the directions stated on the product. If you develop hives or itching of the face or body, discontinue using the product. If you experience any of the following reactions, you should seek immediate medical attention: Difficulty breathing, throat tightness, feeling faint or swelling of the eyes, face, lips or tongue.

Q: Does X Out have any side effects?

Side effects are usually mild and may include drying and irritation in some users. A small group of people may be hypersensitive or allergic to ingredients such as benzoyl peroxide and salicylic acid, which are in some of the Proactiv® branded products. If you are one of those people, you should not use a product that contains benzoyl peroxide or salicylic acid without first discussing that use with your healthcare provider.

Inside X Out

Q: What do you mean by “Wash-In” treatment?

A: The term “Wash-In” refers to the way X Out™ actually washes the medicine deep into your pores to help kill the bacteria that causes pimples.

Q. What makes X Out™ soak into my skin’s pores?

A: You’re not gonna believe this one. X Out™ is made with an ingredient derived from coconut (yes, coconut) that lifts away gunk, making room to deposit benzoyl peroxide into your pores. Its unique complex actually sucks the medicine right into your pores. You’re still on the “coconut” part, aren’t you? But don’t’ worry, it doesn’t smell like it. Because it would be weird if your face smelled like coconut.

Q: There’s a high level of benzoyl peroxide in X Out™; will this dry out or irritate skin?

A: X Out™ contains 8.5% benzoyl peroxide, which is a super-strong medicine that helps kill acne bacteria on contact. It also contains smooth beads to help exfoliate dead skin cells. At the same time, it contains a unique moisturizing complex that is formulated to help lift away dirt and grime without stripping your skin of the good stuff. However, as with all skin-care products that feature active ingredients, your skin might become a bit irritated. You can reduce irritation by using X Out™ less frequently or using less of the product each time you wash. If the irritation becomes severe, you should stop using X Out™ and ask a doctor for advice. Remember, read the directions before you begin using X Out™!

Q: Why does X Out™ use 8.5% benzoyl peroxide?

A: Benzoyl peroxide. Leave it to something that rhymes with absolutely nothing to be the best over-the-counter antimicrobial agent for treating and preventing breakouts. X Out™ features extra-strength, prescription-grade 8.5% benzoyl peroxide for maximum effectiveness. No magic potions, no alien ingredients. Just science.

Proof it Works

Q: Are there studies to support X Out™?

A:  Glad you asked. There are 12-week effectiveness studies of teenagers conducted by the X Out™ team that support X Out™. We’re happy to report that the teens loved it and asked to continue using the product after the studies were over. You can learn about many of the teens who participated on our Proof page.

Q: Do you have any reviews or testimonials?

A:  Yes we do. Just check out the Proof section of our site to view interviews and videos of real teens who have tried and succeeded with X Out™.

Q: Are the people I see in the testimonials actors or real people?

A:  Every person you see in our videos is 100% real. No phonies. We hired NO actors—just real teens like you looking to get rid of acne. We gave them the product for free and paid them a small sum to test it over the course of several weeks and to keep us posted on how it was working. They sent us 1 video testimonial a week and 1 photo a day for the length of the study.

We did NOT pay them to say nice things about it (or bad things, for that matter.) In fact, many of them enjoyed participating in our study so much that they chatted with us about life outside the bathroom mirror—from their hobbies and interests to their personal mottos and even their exam schedules. And we loved hearing about it all! Check out their stories.

Q: What causes acne?
A:  Acne is a complex condition whereby changes in your body can occur and make you susceptible to breakouts. The primary predictor of whether someone will get acne is whether other family members had it. It's important to understand that acne is tied to your genetics. Acne is not your fault. It's not caused by what you eat or how often you wash your face.

See more on acne at Acne.com: Teens

Purchases and Returns

Q. How do I buy X Out™?
There are 2 ways to order X Out™. You can, of course order right here online. You can also call us with your information at (800) 524-7952. If you’ve bought X Out™ before, then you can reorder it at XOut.com/reorder.

Q. How do I return X Out™?
A. X Out™ is backed by a 60-day money-back contents-. Try X Out™, and if you don’t like the results, simply return the bottle--even if it’s empty-- within 60 days of delivery for a complete refund of the purchase price (shipping and handling not included).
To return X Out™, just place everything in a box with your original invoice, call Customer Service (800) 524-7952 to cancel and sent it to us. If you don't have your original invoice, make sure to include your name and shipping address, as you believe it appeared on the invoice. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
All returns and exchanges should be shipped to:
X Out™ Acne Wash-In Treatment
25892 Towne Centre Drive
Foothill Ranch, CA 92610

Q. How do I know if my order has been shipped?
Good question. Look in your email inbox. You’ll get 2 e-mails from us after you’ve ordered. The first you can expect to get within 24 hours. It confirms we’ve received your order and includes your order confirmation number. The second email contains tracking information and confirms that your order has been successfully processed (Congrats!)

Q. Can I have X Out™ sent to me automatically every month?
Sure you can. In fact, we recommend you choose the automatic monthly order option for a couple of really good reasons. First, so you don’t accidentally run out of X Out™ when you need it. Regularly using X Out™ as directed will get you better and faster results. And secondly, the monthly option saves you money.
See your order options here.

Your credit card will automatically be billed your guaranteed rate, plus shipping and handling if applicable, for each additional automatically shipped supply of X Out™.