X OUT™ FAQ's
GET ALL THE 411 ON X OUT™
Q: How does it work?
Q: Why is "Proactiv®" on the X Out™ bottle and the website? Are they related?
Q: Are X Out™ and Proactiv® the same?
Q. How long will it take for X Out™ to work?
Q: Are there other X Out™ products?
Q: Is X Out™ for mild or severe acne?
Q: What happens if I don’t use X Out™ for 2 minutes 2 times a day?
Q: Do I need to continuously rub X Out™ in while washing, or can I just leave it on my face for 2 minutes?
Q: How can I find out if I am allergic to a benzoyl peroxide or salicylic acid-containing product?
Q: Does X Out have any side effects?
Q. What makes X Out™ soak into my skin’s pores?
Q: There’s a high level of benzoyl peroxide in X Out™; will this dry out or irritate skin?
Q: Why does X Out™ use 8.5% benzoyl peroxide?
Q: Do you have any reviews or testimonials?
Q: Are the people I see in the testimonials actors or real people?
Q: What causes acne?
Q. How do I return X Out™?
Q. How do I know if my order has been shipped?
Q. Can I have X Out™ sent to me automatically every month
X Out™ is a unique, 1-step wash-in treatment designed to fit teens’ busy lifestyles. For some, the biggest thing that prevents them from clearing their acne is time—washing long enough, and doing it twice a day. That’s why X Out™ was designed to be 1 step and 1 step only, to help make clearing acne as quick and easy as humanly possible.
On the other hand, Proactiv® is a multi-step treatment system—and is a better fit with the twenty-something lifestyle.
A: No. The formulas of X Out™ and Proactiv® are different. They may have a few similar ingredients, but each has its own unique formula.
A: In a 12-week study of teens conducted by the X Out™ team, our teens reported that they felt X Out™ started to work right away and continued to clear skin with continued use. And most said they could feel the X Out™ signature cool sensation while it works on their faces. But everyone’s different. The most important thing is to continue using it correctly every day. That will get you the best results possible.
A: Right now, there’s the Shine Control product you get as a free gift when you order. But remember, X Out™ is so versatile that it can be used as a mask or spot treatment, so it’s like 3 products in 1.
A. It’s recommended for moderate to mild acne. If you have severe acne, we recommend making a plan with your dermatologist.
Using X Out™ the Right Way
A: Because 2 is the magic number. X Out™ was specifically designed to be used 2 times a day for 2 minutes in order to effectively wash the medicine into your skin’s pores. It’s just the best and quickest way to kill the bacteria that causes pimples. You do your part, and X Out™ will do its part 2…we mean, "too".
A. Simply put, if you want your best opportunity to see impressive results, we recommend you use X Out™ 2 minutes 2 times a day. If you don’t, it might take longer to notice significant changes in your skin. And who really wants to wait longer?
A: In 3 words: rub it in! But be gentle! X Out™ should be massaged into the skin for 2 minutes so the medicine can effectively soak into your pores. It can also be used as an overnight spot treatment or left on as a mask for 10 minutes, and washed off with warm water. Read the directions to be sure you are using it correctly!
A: To test for allergic reaction apply product sparingly to one or two small affected areas during the first 3 days. If no discomfort occurs, follow the directions stated on the product. If you develop hives or itching of the face or body, discontinue using the product. If you experience any of the following reactions, you should seek immediate medical attention: Difficulty breathing, throat tightness, feeling faint or swelling of the eyes, face, lips or tongue.
Side effects are usually mild and may include drying and irritation in some users. A small group of people may be hypersensitive or allergic to ingredients such as benzoyl peroxide and salicylic acid, which are in some of the Proactiv® branded products. If you are one of those people, you should not use a product that contains benzoyl peroxide or salicylic acid without first discussing that use with your healthcare provider.
Inside X Out
A: The term “Wash-In” refers to the way X Out™ actually washes the medicine deep into your pores to help kill the bacteria that causes pimples.
A: You’re not gonna believe this one. X Out™ is made with an ingredient derived from coconut (yes, coconut) that lifts away gunk, making room to deposit benzoyl peroxide into your pores. Its unique complex actually sucks the medicine right into your pores. You’re still on the “coconut” part, aren’t you? But don’t’ worry, it doesn’t smell like it. Because it would be weird if your face smelled like coconut.
A: X Out™ contains 8.5% benzoyl peroxide, which is a super-strong medicine that helps kill acne bacteria on contact. It also contains smooth beads to help exfoliate dead skin cells. At the same time, it contains a unique moisturizing complex that is formulated to help lift away dirt and grime without stripping your skin of the good stuff. However, as with all skin-care products that feature active ingredients, your skin might become a bit irritated. You can reduce irritation by using X Out™ less frequently or using less of the product each time you wash. If the irritation becomes severe, you should stop using X Out™ and ask a doctor for advice. Remember, read the directions before you begin using X Out™!
A: Benzoyl peroxide. Leave it to something that rhymes with absolutely nothing to be the best over-the-counter antimicrobial agent for treating and preventing breakouts. X Out™ features extra-strength, prescription-grade 8.5% benzoyl peroxide for maximum effectiveness. No magic potions, no alien ingredients. Just science.
Proof it Works
A: Glad you asked. There are 12-week effectiveness studies of teenagers conducted by the X Out™ team that support X Out™. We’re happy to report that the teens loved it and asked to continue using the product after the studies were over. You can learn about many of the teens who participated on our Proof page.
A: Yes we do. Just check out the Proof section of our site to view interviews and videos of real teens who have tried and succeeded with X Out™.
A: Every person you see in our videos is 100% real. No phonies. We hired NO actors—just real teens like you looking to get rid of acne. We gave them the product for free and paid them a small sum to test it over the course of several weeks and to keep us posted on how it was working. They sent us 1 video testimonial a week and 1 photo a day for the length of the study.
See more on acne at Acne.com: Teens
Purchases and Returns
To return X Out™, just place everything in a box with your original invoice, call Customer Service (800) 524-7952 to cancel and sent it to us. If you don't have your original invoice, make sure to include your name and shipping address, as you believe it appeared on the invoice. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
All returns and exchanges should be shipped to:
X Out™ Acne Wash-In Treatment
25892 Towne Centre Drive
Foothill Ranch, CA 92610
See your order options here.
Your credit card will automatically be billed your guaranteed rate, plus shipping and handling if applicable, for each additional automatically shipped supply of X Out™.